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Support

We want Enrichley users to get the most value out of our email validation API. If you have questions, run into issues, or need guidance on best practices, our team is here to help.

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Contacting support

  • Email support – Reach us at [email protected] for any questions, bugs, or billing issues. Please include enough detail for us to understand what’s happening (see tips below).
If your question involves production traffic or deliverability concerns, mention that in the subject line so we can prioritize appropriately.

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Best practices for reaching out

To help us resolve your issue quickly, please include:
  • A clear description – What you were trying to do and what you expected to happen.
  • Request details – The endpoint you called (for example, POST /api/v1/validate-single-email) and approximate timestamp.
  • Safe key reference – If relevant, share only the first few characters of your API key so we can identify the account. Never paste the full key.
  • Error information – Any HTTP status codes, error messages, or snippets of the response body (with sensitive data removed).
Whenever possible, check the documentation and API reference first—many common questions are already covered there.

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Feedback

We’re always working to improve Enrichley’s email validation accuracy, performance, and developer experience. If you have ideas or suggestions—from new fields you’d like in the response to better examples in the docs—please email [email protected]. Your feedback directly influences our roadmap.